TOUR 326

The international nature of tourism and hospitality means that cross-cultural understanding and effective communications is essential for success in the industry. This course develops a deep understanding of cultural norms for various groups, effective communication methods, conflict resolution and negotiation skills with employees, clients and customers from different cultures, and leadership and negotiation skills with communities in which tourism operations exist. Section information text: <strong>Course Description: </strong>The international nature of tourism and hospitality means that cross-cultural understanding and effective communications is essential for success in the industry. This course develops a deep understanding of cultural norms for various groups, effective communication methods, conflict resolution and negotiation skills with employees, clients and customers from different cultures, and leadership and negotiation skills with communities in which tourism operations exist.<br/><strong>Note: </strong>TOUR 326 is an approved Self and Society course for Cap Core requirements.<br/><strong>Reg Notes: </strong> 9A: Restricted to students in the Global Leadership in Sustainable Tourism Post Baccalaureate diploma program.<br/><strong>