MANF 3131

Exclusion(s): Unavailable to students with credit for MANF411. The course will prepare the student for working in competitive manufacturing/economic environments in which the operation and final product must consistently meet the needs and expectations of customers. Topics include rationale for total quality concepts, leadership, management teams, employee involvement/empowerment, team building, influence of Juran and Deming and the process for continuous improvement. The role of ISO 9000 in TQM, including scope of standards, benefits of implementation, documentation of ISO audits, and procedures for implementing ISO certification, is covered in detail.