MGSC 5128

This course provides a general introduction to operations management (OM). OM is the management of processes or systems that create goods and/or provide services. This course provides students who aspire to be future managers with tools, language, concepts, and insights about relevant operations problems and issues to gain competitive advantage through operations. Specifically, students will be exposed to aspects of business management dealing with sales and service support, service delivery, customer help lines, product development, and total quality management.