HESA 4020

The course is designed to introduce the emergency medical services manager to the concepts and practices of quality management used within the health care setting. Topics focus on utilization of a systems approach to develop tools and methodologies for monitoring, measuring, evaluating, and reporting on organizational effectiveness. In this on-line course, readings, learning activities and assignments, will encourage the learner to examine how a culture of quality improvement and accountability can be implemented within the emergency medical services environment.