HOSP 2445

This course examines the management challenges inherent in hotel/resort operations especially as they relate to the housekeeping, maintenance, and security operations; and to the group tour and conventions department. Topics will include: functions and interrelationships of the various departments within a hotel/ resort operation, managing service quality, facilities management, and human resource deployment issues specific to hotel operations. The planning and execution of conventions and meetings will be approached from operational and marketing perspectives with emphasis on the management and skills required for successful group business management.