HTM 3120

This course presents an overview of strategic analysis of operations management in service industries. Tools and concepts are introduced for planning and evaluating initiatives to support service design, productivity, and delivery. Topics include benchmarking, layout, location, productivity, service design, forecasting, project management, and yield management while further developing spreadsheet skills in analytical contexts. [Offering(s): Also offered through Distance Education format.] [Restriction(s): FARE*3310. Restricted to students in BCOMM.HTM, BCOMM.HTM:C, BCOMM.SPMT, BCOMM.SPMT:C; BCOMM.SPMT:O][Department(s): School of Hospitality, Food and Tourism Management]