BSAD 381

Examines the principles, tools, and systems used to design, measure, control, and improve the quality of products and services in organizations. Topics include Total Quality Management (TQM), Lean Six Sigma, quality control and improvement, root cause analysis, and Service Quality (ServQual). Understanding how to manage and control quality is crucial for product and service delivery, developing start-up ventures, improving processes and performance, and understanding how organizations create value. As such, the course is relevant to students studying accounting, entrepreneurship, finance, management, marketing and technology management.