HMGT 5120
Health Services Design
Other hours per term: 36-0-0 This course introduces the theory and practice of health service design. Students will be exposed to the aesthetics of the health care service experience, linking quality, efficacy and good service performance to human nature, behaviour and culture. The course will apply a social technical theoretical lens and co-design methodology to create meaningful user experiences and deliver effective service solutions. Students will explore traditional reasoning in health service design and learn other techniques for extending and generating new ideas. Prerequisite(s): Admission to a graduate program Section information text: Note: This course is a combination of in-person and online delivery. In-person sessions will take place on September 11, October 2, October 30 and November 27.