COMM 360

This course provides a basic understanding of the business process management (BPM) lifecycle. Students begin with learning systematic identification and prioritization of business processes within an organization. A process discovery phase then follows which leads to the development of an as is process model. Qualitative and quantitative techniques are used to analyze the performance and assess the impact of changes. Other components of the BPM lifecycle which are introduced include redesign, implementation and monitoring. The course also includes a lab component for documenting and simulating business processes at various levels of detail using business process management notation (BPMN) and modelling techniques.