UX 112

Service design is the activity of planning an organization’s resources and practices in order to better support customer experiences over time. Students in this class will be introduced to principles of good service design and how it relates to user experience design and user experience research. Students will work on a project to connect back of house processes to front of house experiences culminating in the creation of a service blueprint. <br> Registration Notes: Registration status: First Year Honours BDes User Experience Design.