UX 607

Closely looking at how to combine a service’s frontstage and backstage, the course teaches students how to take a holistic view of an organization’s interaction ecosystem. Students will learn principles of good service design and how they relate to user experience design and user experience research including: elements of service design systems, service safaris, experience prototyping, storyboarding and service blueprinting. Students learn to apply those tools and practices through the creation of project brief for a local service business.